Frequently Asked Questions
How quickly can I expect a response?
We typically respond to all inquiries within 24 hours during business days. For urgent support issues, we aim to respond within 4 hours.
Do you offer phone support?
Currently, we provide support primarily through email and our in-app chat system. This allows us to provide thorough, documented assistance for all users.
Can I request new features?
Absolutely! We love hearing feature requests from our community. Please use the "Product Feedback" option when contacting us, and we'll add your suggestion to our roadmap considerations.
How can I report a bug?
Please use the "Technical Support" option and provide as much detail as possible about the issue, including your device type, app version, and steps to reproduce the bug.